Monday, January 10, 2011

Progress. The Department of Health Investigation Team

5 January 2011
That was a nice call from a senior officer with the Department of Health Investigation Team. She explained that she was handling my complaint and outlined the process so far and what to expect next. She was friendly and helpful and genuinely appreciated that I was happy with the progress.

She has requested all the documents regarding Arthur's care including his care-plan, from his provider. While they request a 14-day response, in effect it can take weeks.

Some of the areas they will be examining include Arthur's care-plan and it's adequacy for his needs and whether he is receiving the correct services.

I am pleased with this response and the way the Dept of Health is keeping me informed.

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